Terms & Conditions - Drink a strong coffee before reading this
These are the general terms and conditions between Fine Coffee Club Ltd. ("we" or "us") and anyone who buys from us ("you"). Fine Coffee Club Ltd. is a company registered in Scotland number SC429624, VAT registration number GB 143 5380 24, D-U-N-S number 21-852-1852.
You can contact us at Fine Coffee Club Ltd., Unit 26, New Broompark, Edinburgh, EH5 1RS, UK or email email@example.com
By completing the website order form you are making an offer to purchase goods. We may refuse to accept an order for any reason (including if goods are not available, we cannot authorise payment, there has been a pricing or product description error). Your offer is accepted by us and our contract concluded when we send email order confirmation to you. Any products which we have not confirmed in the email will not form part of the contract. The contract between us for the recurrent delivery of goods rather than a series of separate contracts. We do not accept orders from addresses outside the European Union.
Most of our deliveries are by Royal Mail but for larger orders we ship by courier. If your order is £100 or more then delivery will require a signature.
If you specify Royal Mail Safeplace™ delivery instructions they may be ignored if to do so would be dangerous for the delivery officer, the nominated location appears insecure to the delivery officer or the parcel would be exposed to bad weather. In any of these circumstances a card will be left offering various options for arranging redelivery or collection of the parcel.
We guarantee all our products with a 21 day money back guarantee. You are responsible for returning the goods to us but in most cases you can print a returns label for free postage. Returns should be sent to the address in 2. above. We will provide you with a refund within 30 days. The refund will be made by cheque, bank transfer or crediting your card as decided by us. If more than three capsules are missing from the returned box then you will be charged for the missing goods. The refund will cover the goods but not post and packing.
All of our consumer subscriptions include a free fourth delivery. Our standard subscriptions are monthly which means you will get the fourth month free but if you slow the subscription down to every two months or quarterly or other period then you will get the fourth delivery free. If you adjust the subscription then you will get a discount on the fourth delivery equal to the lowest value delivery from the previous three.
You may only claim one promotional or gift code per order. Some of our promotional codes are i) limited to one per household or ii) restricted to new customers only. We may stop promotions early at any time. Free delivery promotions are only valid in the UK, Channel Islands and Isle of Man.
All prices quoted include VAT where applicable. It is always possible that, despite our best efforts, some of the goods we sell may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that, where the goods’ correct price is less than our stated price, we will charge the lower amount when dispatching the goods to you. If the goods’ correct price is higher than the stated price, we will normally, at our discretion, either contact you for instructions before dispatching the goods, or reject the order and tell you. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error, we do not have to provide the goods to you at the incorrect (lower) price.
The personal data collected by us from you, may be utilised by us to: (i) manage the delivery of goods to you, (ii) pass information about you to our agents, advisors and employees to carry out services for us, (iii) notify you about enhancements to our services such as: functionality changes to the website, new services and special features, and offers or competitions we think you will find interesting, (iv) market our products and services and those of any third parties and (v) contact you by mail, telephone, email, text message, or any other reasonable method.
These terms and conditions shall be governed by Scots law and we both agree to the non-exclusive jurisdiction of the Scottish courts.